Pilot Programs

Start With a Measurable Pilot

Every infrastructure deployment begins with a structured, evidence-based pilot. Low-risk, operationally appropriate, and designed to deliver clear data before any broader commitment is required.

Discuss a Pilot Program

The Case for Pilots

Why pilot programs are the right starting point

Deploying new infrastructure within a government or public-sector organisation carries institutional obligations that private-sector deployments do not. Procurement governance, risk management requirements, stakeholder confidence, and budget accountability all apply.

A structured pilot program is designed to address all of these constraints directly. It is operationally bounded, time-limited, financially proportionate, and produces a documented evidence base that supports broader decision-making through normal governance channels.

No broader commitment is required at the pilot stage. The pilot exists to answer a specific question: does this infrastructure deliver measurable value in our operational context? The evidence will speak for itself.

Available pilot programs

Tourism Pilot

Visitor centres, airports, transport hubs, and tourism precincts

3 months

Why this pilot

Tourism environments offer the ideal entry point for multilingual conversational infrastructure. Procurement complexity is lower, operational risk is minimal, and visitor satisfaction outcomes are measurable within a pilot window.

Deployment scope

  • QR codes deployed at visitor centre entry points and information stands
  • Website integration for destination information access
  • Kiosk integration at major visitor information points
  • Multilingual coverage for top international visitor languages

Pilot metrics

  • Number of unique interactions during the pilot period
  • Languages accessed — distribution and volume
  • Inquiries handled without staff intervention
  • Visitor satisfaction feedback (structured survey)
  • Staff assessment of reduced informational interruptions

Ideal for: Tourism authorities, destination management organisations, airport operators, visitor information centres

Healthcare Pilot

Hospital entry points, outpatient reception, and health campus common areas

3 months

Why this pilot

Healthcare environments carry high multilingual access demand and significant frontline pressure. A targeted pilot within a defined hospital campus provides measurable evidence of reception load reduction and patient navigation improvement.

Deployment scope

  • QR codes at main hospital entry and major department access points
  • Multilingual department navigation and facility information
  • Visiting hours, parking, and amenities information
  • Human escalation pathways for clinical and sensitive queries

Pilot metrics

  • Reception inquiry volume before and after deployment
  • Languages served during the pilot period
  • Navigation inquiry volume handled by the infrastructure
  • Patient and family satisfaction feedback
  • Staff assessment of operational impact

Ideal for: Public hospital networks, private hospital groups, community health services

Council Pilot

Council service centres, council website, and local government information points

3 months

Why this pilot

Local councils field high volumes of repetitive informational inquiries that are operationally costly and disproportionate to their complexity. A council pilot demonstrates measurable call and counter traffic reduction while improving multilingual citizen access.

Deployment scope

  • Website integration on council contact and services pages
  • QR codes at council service centres
  • Configured to council-approved information library
  • Coverage of highest-volume inquiry categories — waste, permits, rates, community services

Pilot metrics

  • Phone and walk-in inquiry volume during pilot period
  • Inquiry categories handled by the infrastructure
  • Languages accessed by residents
  • Call deflection rate for targeted inquiry categories
  • Citizen satisfaction survey results

Ideal for: Metropolitan and regional local councils, shire councils, city authorities

Pilot Scope

What a pilot program includes

A pilot is not a proof-of-concept sketch. It is a fully structured deployment with defined scope, operational support, and a documented outcomes package — designed to produce the evidence needed for institutional decision-making.

Our team works directly with your operational and communications teams throughout the pilot period — not as a vendor at arm's length, but as a working partner committed to producing reliable outcomes data.

Pilot program components

  • 1
    Initial consultation and requirements mapping session
  • 2
    Information library configuration and approval process
  • 3
    Deployment setup and QR/website integration
  • 4
    Staff briefing and operational orientation
  • 5
    Weekly pilot progress check-ins
  • 6
    Mid-pilot review with preliminary data
  • 7
    End-of-pilot reporting package with full metrics
  • 8
    Recommendation framework for broader deployment options

Discuss a pilot program

We welcome conversations with public-sector organisations at any stage of consideration — from early exploration to active procurement readiness.

This is not a sales call. We are here to discuss whether our infrastructure can support your accessibility and service delivery objectives — and if a pilot makes sense, to work out what that looks like in your context.

Discuss a Pilot Program